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FAQ

QuickBooks (FAQ) Frequently Asked Questions

What is the main purpose of Agile recovery?

We are an independent customer service provider catering expert services for almost all the top notch computer manufacturers. All the members of the customer team go through extensive training that ensure proper understanding of the product and handling of all the issues in a systematic manner. Latest remote access technology used by us helps to successfully and securely connect client’s computer with ours so as to examine and figure out the exact issue.

Will I be charged for an unresolved issue?

We at Agile recovery only charge our customers when they are satisfied with a successfully resolved problem.

What kind of experience does your technical support has?

We are proud of the selective and intensive process and training that every individual of our technical support team under go through encompassing them of extensive knowledge regarding the software and how to efficiently deal and handle all the issues related to it. Overall the support team consists of more than 5 years of experience in dealing with QuickBooks issues.

Is Agile recovery capable to resolve slow PC error?

We know working on a slow PC can be quite tedious and harrowing task. As such our customer service team is well equipped to handle this issue and optimize your PC to run at a good speed.

Can Agile recovery resolve hardware issues?

At times, the issues we face seem to be related to hardware, however, that is not the case as they can be caused due to the software of the computer system also. If you are unsure whether the problem you are facing is hardware or software related, you can ring us up at our toll free number. In case we are not able to resolve the software issue up to your mark, we will not charge you even a single penny. Although, if the diagnosed problem turns out to be hardware related, we recommend you contact your computer’s manufacturer immediately.

What type of service would you deliver to me?

As soon as you call on our toll free number at Agile recovery, you will be promptly directed to a technical expert who will help to figure out the problem and how to fix it. For this you will have to grant him the permission to access your computer system remotely. During this process you can either stay online or hang up as per your convenience. After the issue is resolved we will call you back again for update.

How is remote support more advantageous than traditional form of technical support?

Remote support offers many more benefits than the traditional kind of tech support in terms of security, speed and convenience. With remote support there is no need to carry your computer system to local service center.

What are the requirements needed for remote support?

To access remote support all you need is an active and stable broadband internet connection and the approval to access your computer system remotely.

How can I access this service?

You can access our 24*7, 365 days a year service by calling us on our ever available Quickbooks Support toll free number.

QuickBooks Online:

What is QuickBooks Online?

QuickBooks Online version of QuickBooks software is most sought after version as its benefits and accessibility is much higher than that of QuickBooks Desktop version. It can be accessed from anywhere and at anytime.

How to Download QuickBooks Online?

You do not require to download the QuickBooks Online software as it is easily accessible through your web browser. Just login to the software from: https://qbo.intuit.com/qbo30/login?webredir

What is the cost of QuickBooks Online?

Different types of QuickBooks Online software charges different amount clearly specified on the following page: http://quickbooks.intuit.com/pricing/

What all is included in QuickBooks Online Subscription?

QuickBooks Online comes equipped with full functionality of the software of the particular edition, prompt and timely upgrade of the software without any extra charges, fully secure repository of your information and proper product support.

What system requirements are needed for QuickBooks Online?

System Requirements needed for proper functioning of QuickBooks online are:
Fast speed and stable Internet connection.
Browsers supported by the software: Safari 6.1, Google Chrome, Mozilla Firefox and Internet Explorer 10.
Can be accessed on Android through Google Chrome and on iOS 7 through Safari.
The mobile app of the software is quite compatible with iPhone, iPad, Android Phones and tablets.


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