Fix QuickBooks Error 15214 [Download & Install Error]

Fix QuickBooks Error 15214

Millions of people worldwide use QuickBooks, the top accounting software. Businesses of all sizes value the software’s complex financial features. However, dealing with QuickBooks errors can be frustrating and harmful to business. One such error is QuickBooks error 15214, which can result in business blunders. Fortunately, with the right solutions, this error can be easily resolved.

If you’ve come across QuickBooks’s severe payroll error 15214, this content is for you. This blog will examine the root causes of the error and offer various troubleshooting techniques for resolving it. Before diving into the technical details, let’s look at the error.

What is QuickBooks Error 15214?

The QuickBooks error 15214 is part of the 15xxx error series and is frequently reported as an update error when using the software. It typically occurs when users attempt to download and install the QuickBooks update. Since it is an update error, it can manifest at any stage of installation, update, or application launch. Notably, this error is encountered during the download of a payroll update, thus earning it the alias of the payroll update error.

What are the Common Reasons Behind the QuickBooks Error 15214?

Understanding the root causes of the QuickBooks Payroll update error 15214 is critical for finding the appropriate solution. Here are some common reasons behind this error:

  • Improper Internet Explorer settings
  • Outdated Digital Signature Certificate
  • Malware or virus infection on the system
  • Inactive QuickBooks file service copy
  • Corrupted or incomplete Windows registry components
  • Incomplete installation of QuickBooks
  • Unstable internet connection
  • Accidentally deleting or corrupting important QuickBooks files
  • Missing or damaged components of Microsoft .NET Framework, MSXML, or C++
  • Attempting to install a new version of QuickBooks without removing the old one

What are the Things to Perform Before You Start the Troubleshooting Method?

To ensure the safety of your data before troubleshooting an error, creating a backup of your company files is essential. To do this, follow these steps:

  1. Launch QuickBooks and access the company files.
  2. Select the “Backup Company” option within the company files.
  3. Choose whether you want to create a local or online backup.
  4. Opt for the local backup and select the desired location to store the company files.
  5. Complete the process by following the on-screen instructions.

By following these steps, you can create a backup of your company files, mitigating the risk of data loss while troubleshooting errors.

Also Read: How to Solve QuickBooks Freezing Problem

What are the Ways to Fix the QuickBooks Error 15214 Message?

Solution 1: Activate the File Copy Service

  1. Open the Control Panel.
    • Click on the Windows button to open the start menu.
    • Search for the Control Panel.
    • Open the Control Panel.
  2. Open the Services option.
    • Double-click on the Services option.
  3. Locate the Inuit QuickBooks File service option (FCS).
    • Scroll down and choose the Inuit QuickBooks File service option (FCS).
  4. Open the FCS properties window.
    • Double-click on the FCS option.
  5. Change the startup type to Manual.
    • In the properties window, look for the Startup type and change it to Manual from Disabled.
  6. Configure the changes.
    • Tap on the “Apply” button followed by the “OK” button to configure the changes.

Solution 2: Add Intuit to Trusted Websites

To resolve the 15214 error in QuickBooks, you must add the Intuit website as a trusted website in your web browser. Here are the steps to do so:

  1. Open Internet Explorer.
  2. Click on the three dots in the top right corner.
  3. Choose “Tools” from the drop-down menu.
  4. Select “Internet Options.”
  5. Click the “Security” tab.
  6. Choose the “Trusted Sites” option.
  7. Click the “Sites” button and add the Intuit website URL.
  8. Close the dialog box.
  9. Click the “Apply” button to confirm the changes.
  10. Close the window.
  11. Open QuickBooks and check if the issue has been resolved.

Solution 3: Updating QuickBooks Desktop

If you are not using the most recent version of QuickBooks Desktop, you may encounter this error. To address this issue, updating QuickBooks Desktop regularly is recommended. Follow these steps to install the latest updates:

  1. Launch QuickBooks Desktop and select the “Update Now” option.
  2. The Update QuickBooks Window will appear.
  3. Select “Get Updates” from the menu.
  4. The latest updates will be downloaded and installed automatically.
  5. After the update is complete, restart your system.
  6. Open QuickBooks Desktop and verify if the issue persists.

Solution 4: Install the Digital Signature certificate

To address the common update error caused by an outdated digital signature certificate, consider installing a new one. Ensure you have a stable high-speed internet connection before proceeding. Here are the steps to install the digital certificate:

  1. Open the application, navigate to the “Edit” menu, and select the “Preferences” option.
  2. In the Preferences window, look for the “Security and Privacy” option on the left side.
  3. Click on the “Install Certificate” option within the “Security and Privacy” window.
  4. A new window will open. Browse to the location where you have stored the digital certificate and click on the “Open” button to upload it.
  5. Click on the “OK” button to save the changes.
  6. Once the certificate is uploaded, restart the application and verify whether the issue has been resolved.

Solution 5: Clean Installation

The 15214 error in QuickBooks can be resolved by performing a clean installation of QuickBooks Desktop. Here are the steps to resolve the error:

  • Uninstall QuickBooks Desktop:

      • Uninstall QuickBooks Desktop from your system completely.
      • Go to the Control Panel > Programs and Features.
      • Search for QuickBooks Desktop and click Uninstall.
  • Delete the QuickBooks Folder:

      • After uninstalling the application, delete the QuickBooks folder.
      • Locate the folder in the Program Files folder in the C drive (main drive).
      • Find the QuickBooks folder and delete it.
  • Eliminate Entries from the Registry:

      • Remove all QuickBooks-related entries from the registry using a registry cleaner tool.
      • The tool fixes all errors and cleans the registry.
  • Reinstall QuickBooks Desktop:

    • Insert the QuickBooks Desktop installation CD into your system.
    • Follow the on-screen instructions to complete the installation process.

Solution 6: Modifying Internet Explorer Settings

Incorrect Internet Explorer settings can also cause the error. Restoring Internet Explorer settings to their default state is crucial. This process will resolve any errors that may have arisen due to modified internet settings. Follow these steps to edit Internet Explorer settings:

  1. Launch Internet Explorer:
    • Open the Internet Explorer application by clicking on its icon.
    • Click on the gear icon or the three dots located at the top right corner.
  2. Select Internet Options:
    • From the drop-down menu, choose “Internet Options.”
  3. Navigate to the Advanced Tab:
    • Select the “Tools” option, followed by the “Advanced” tab.
  4. Reset Internet Explorer Settings:
    • In the “Reset Internet Explorer Settings” section, click the “Reset” option.
    • Put a tick mark in the dialogue box stating, “Are you sure you want to reset all Internet Explorer settings?”
  5. Apply the Changes:
    • Click the “Apply” button to confirm the reset.
  6. Close the Window:
    • Close the Internet Explorer window once the reset process is complete.
  7. Restart the System:
    • Restart your computer to ensure the changes take effect.
  8. Check for Issue Resolution:
    • After restarting, check if the issue has been resolved.

Solution 7: Download Updates in Safe Mode

To fix the error, try downloading the updates in safe mode. The steps below guide you through the process:

  1. Press the Windows key + R simultaneously to open the Run dialog box.
  2. Type “msconfig” in the search box and press Enter.
  3. In the System Configuration window, go to the Boot tab.
  4. Select the “Safe mode with Networking” option and click the Apply button.
  5. A notification window will appear, stating, “You must restart your system to apply these changes.”
  6. Click the Restart now button.
  7. Once the system restarts in safe mode, attempt to download QuickBooks updates.

Solution 8: Check the Firewall and the Antivirus settings

To resolve payroll update errors caused by conflicts between antivirus software and QuickBooks, or improper Windows firewall configurations, follow these steps:

  1. Access the Settings menu from the Start button.
  2. Select the Update & Security option.
  3. In the left pane of the window, choose the Windows Security tab.
  4. Click on the Open Windows Security option within the Windows Security tab.
  5. Select the Firewall & Network Protection option.
  6. Click on the Domain, Private, and Public Network options one by one and disable the “Microsoft Defender Firewall” for all networks.
  7. Close the window and restart your system to see if the issue persists.

By following these steps, you can ensure that your firewall and antivirus settings are not interfering with QuickBooks updates.

Also Read: Fix QBDBMGRN Not Running On This Computer Error


Correcting the QuickBooks Error 15214 is a straightforward process. By meticulously following the outlined methods, you can resolve the payroll error without encountering significant challenges. Nevertheless, if the error persists despite implementing the provided procedures, it is advisable to seek guidance from experienced professionals in the field. For further support, don’t hesitate to consult the official QuickBooks resources or reach out to the dedicated Intuit support team. Their expertise can prove invaluable in resolving QuickBooks Error 15214 effectively and efficiently.

Related Errors & Solution:

Error 15215 Error 15217 Error 15226
Error 15221 Error 15221 Error 15222
Error 15224 Error 15223 Error 15225
Error 15218

Frequently Asked Questions (FAQs):

What is error 15212 in QuickBooks desktop?

Can I get support to resolve the QuickBooks error 15214?

Do I need to uninstall the application to resolve the issue?

To resolve this error, open the command prompt and navigate to the following directory: C:\Users\username\AppData\Local\Intuit. In the SyncManager folder, restart your application.


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